Last updated: June 2026

Welcome to Allura Online. By accessing or using alluraonline.com, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services or placing an order.

1. General

  • Allura Online is an e-commerce store operated by Allura Collection (Pty) Ltd, Registration Number: 2025/335643/07, based in South Africa.
  • Our physical store is located at Marble Towers Shopping Centre, 208–212 Rahima Moosa Street, Johannesburg, 2001, South Africa.
  • These terms apply to all visitors, customers, and users of the website.
  • We reserve the right to update these terms at any time without prior notice. Any changes will be posted on this page with an updated date. Continued use of the site after changes are made constitutes acceptance of the updated Terms and Conditions.
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3. User Eligibility

To use the Site and place orders, you must:

  • Be at least 18 years of age, or have the consent of a parent or guardian
  • Have the legal capacity to enter into a binding contract

By using the Site, you confirm that you meet these criteria.

4. Account Registration

  • To make a purchase or access certain features, you may be required to create an account with Allura Online.
  • You agree to provide accurate, current, and complete information during the registration process.
  • You are responsible for maintaining the confidentiality of your account login credentials.
  • You agree to notify us immediately of any unauthorised use of your account at info@alluraonline.com or 081 018 5334.

5. Products

  • All products are subject to availability.
  • We reserve the right to discontinue any product at any time.
  • Product images are for illustration purposes — slight variations in colour or packaging may occur.
  • All fragrances are authentic and sourced from authorised suppliers.
  • Allura Online makes every effort to ensure product listings and descriptions are accurate, however we cannot guarantee that all information is completely error-free.

6. Pricing

  • All prices are listed in South African Rand (ZAR).
  • Prices are subject to change without notice.
  • Wholesale pricing is available and subject to qualifying order quantities.
  • In the event of a pricing error, we reserve the right to cancel or refuse any order. If a price discrepancy is identified after your order is placed, we will notify you and provide the option to confirm the revised price or cancel the order.

7. Orders

  • Placing an order constitutes an offer to purchase — it is only confirmed once you receive an order confirmation email.
  • Allura Online reserves the right to accept or decline any order at our discretion, even after order confirmation.
  • Please ensure all order details (delivery address, contact number) are correct before submitting — we cannot be held responsible for failed deliveries due to incorrect information provided by the customer.

8. Payment

  • Payment must be made in full before an order is processed and shipped.
  • We accept payments through the payment methods available at checkout.
  • All transactions are processed securely.

8. Intellectual Property

  • All content on alluraonline.com including logos, images, text, and design is the property of Allura Collection (Pty) Ltd.
  • You may not copy, reproduce, or use any content without prior written permission.

9. Shipping & Delivery

  • Orders are shipped via The Courier Guy.
  • Delivery times are estimates and not guaranteed — delays may occur due to circumstances beyond our control.
  • A tracking number will be provided once your order has been dispatched.
  • Allura Online is not responsible for orders delayed or lost due to incorrect delivery addresses provided by the customer.
  • Additional charges may apply for deliveries to outlying or remote areas.
  • Please refer to our Shipping Policy for full details

10. Returns & Refunds

  • Our return and refund policy is designed to be fair and straightforward.
  • Items must be returned within 7 days of delivery, unused and in their original sealed packaging.
  • Please refer to our Return & Exchange Policy for full details on how to initiate a return or exchange.

11. User Conduct

When using the Site, you agree not to:

  • Engage in fraudulent or illegal activities
  • Attempt to gain unauthorised access to our systems or interfere with the functioning of the Site
  • Use the Site to distribute harmful content such as viruses, malware, or other malicious software
  • Violate the rights of others, including their intellectual property rights or privacy rights

Failure to comply with these terms may result in the suspension or termination of your account and access to the Site.

12. Intellectual Property

  • All content on alluraonline.com including logos, images, text, graphics, and product descriptions is owned by Allura Collection (Pty) Ltd or its licensors and is protected by copyright, trademark, and other intellectual property laws.
  • You may not use, reproduce, or distribute any content from the Site without prior written permission.

13. Limitation of Liability

  • To the maximum extent permitted by law, Allura Online shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.
  • Our liability, in any case, will be limited to the total amount paid by you for the purchase of the affected product(s).

14. Indemnification

  • You agree to indemnify and hold harmless Allura Collection (Pty) Ltd, its affiliates, officers, employees, and agents from any claim, loss, liability, or expense arising from your use of the Site, violation of these Terms and Conditions, or infringement of any third-party rights.

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15. Privacy & POPIA Compliance

  • Your use of the Site is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
  • Allura Collection (Pty) Ltd is committed to complying with the Protection of Personal Information Act (POPIA) of South Africa.
  • Please refer to our Privacy Policy for full details.

16. Consumer Protection

  • These Terms and Conditions are subject to the Consumer Protection Act 68 of 2008 (CPA) of South Africa.
  • Nothing in these Terms and Conditions is intended to limit or override any rights you have under the CPA.

17. Governing Law

  • These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of South Africa.
  • Any disputes arising under or in connection with these Terms and Conditions shall be resolved in the courts of South Africa.

18. Contact Us

For any queries regarding these Terms and Conditions, please contact us at:

  • Email: info@alluraonline.com
  • Phone: 081 018 5334
  • Store: Marble Towers Shopping Centre, 208–212 Rahima Moosa Street, Johannesburg, 2001, South Africa