Last updated: June 2026

At Allura Collection (Pty) Ltd (Registration Number: 2025/335643/07), we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit alluraonline.com or make a purchase from us.

1. Who We Are

  • Company: Allura Collection (Pty) Ltd
  • Registration Number: 2025/335643/07
  • Website: https://alluraonline.com
  • Email: info@alluraonline.com
  • Phone: 081 018 5334
  • Store: Marble Towers Shopping Centre, 208–212 Rahima Moosa Street, Johannesburg, 2001, South Africa

2. What Information We Collect

We collect the following personal information when you use our website or place an order:

  • Personal details: Full name, email address, phone number
  • Delivery information: Shipping address and postal code
  • Payment information: Payment is processed securely through our payment gateway — we do not store your card details
  • Order history: Products purchased, order value, and order status
  • Account information: If you register an account, we store your username and profile information. All users can see, edit, or delete their personal information at any time (except they cannot change their username)
  • Technical data: IP address, browser type, and pages visited (collected automatically via cookies)
  • Comments: If you leave a comment on our site, we collect the data shown in the comment form, your IP address, and browser user agent string to help with spam detection

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Send order confirmations and shipping tracking details
  • Respond to customer service enquiries
  • Improve our website and shopping experience
  • Send promotional emails or special offers — only if you have opted in to receive them
  • Detect and prevent spam and fraudulent activity
  • Comply with legal and regulatory obligations

4. Cookies

Our website uses cookies in the following ways:

  • If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies for your convenience. These cookies last for one year.
  • When you visit our login page, a temporary cookie is set to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
  • When you log in, we set cookies to save your login information and screen display choices. Login cookies last for two days and screen options cookies last for one year. If you select “Remember Me”, your login will persist for two weeks. If you log out, login cookies are removed.
  • If you edit or publish an article, an additional cookie is saved in your browser indicating the post ID of the article you just edited. This expires after one day.
  • You can choose to disable cookies in your browser settings, however this may affect some functionality of the website.

5. Media and Images

  • If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included.
  • Visitors to the website can download and extract any location data from images on the website.

6. Embedded Content from Other Websites

  • Pages on this site may include embedded content such as videos, images, and articles from other websites.
  • Embedded content behaves in the exact same way as if you had visited the other website directly.
  • These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that content — including if you have an account and are logged in to that website.

7. How We Share Your Information

We do not sell or rent your personal information to third parties. We only share your data with:

  • The Courier Guy — to fulfil and deliver your order (name, address, and contact number only)
  • Payment processors — to securely process your payment
  • Gravatar — an anonymised string (hash) created from your email address may be shared with Gravatar to check if you are using it. The Gravatar privacy policy is available at https://automattic.com/privacy/. After approval of your comment, your profile picture may be visible in the context of your comment.
  • Spam detection services — visitor comments may be checked through an automated spam detection service
  • Legal authorities — if required by law
  • Password reset: If you request a password reset, your IP address will be included in the reset email

8. How Long We Retain Your Data

  • We retain your personal information for as long as necessary to fulfil orders and comply with legal obligations.
  • If you leave a comment, the comment and its metadata are retained indefinitely so we can recognise and approve follow-up comments automatically.
  • For registered users, we store the personal information provided in your user profile for as long as your account is active.
  • You may request deletion of your data at any time by contacting us at info@alluraonline.com.

9. Data Security

  • We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse.
  • All transactions on our website are processed over a secure encrypted connection (SSL).
  • While we do our best to protect your data, no method of transmission over the internet is 100% secure.

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10. Your Rights

Under the Protection of Personal Information Act (POPIA) of South Africa, you have the right to:

  • Access the personal information we hold about you — including an exported file of all data we have collected
  • Request correction of inaccurate information
  • Request deletion of your personal information (except data we are legally required to retain for administrative, legal, or security purposes)
  • Opt out of marketing communications at any time
  • Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated

11. Third Party Links

  • Our website may contain links to third party websites.
  • We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing any personal information.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, or to request access to or deletion of your data, please contact us:

  • Email: info@alluraonline.com
  • Phone: 081 018 5334
  • Store: Marble Towers Shopping Centre, 208–212 Rahima Moosa Street, Johannesburg, 2001, South Africa