Shipping and Returns Policy

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At Allura, your satisfaction is our top priority. We want you to be happy with your purchase, but we understand that sometimes issues can arise. Our return and exchange policy is designed to be straightforward and fair, ensuring your peace of mind.

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Returns

Eligibility for Returns

• Items must be returned within 7 days of the delivery date.

• Products must be unused, in their original packaging, and in the same condition as when you received them.

• Skincare and hair care products must be unopened and unused for hygiene reasons.

• Fragrances must be in their original, sealed packaging.

How to Initiate a Return

1. Contact Us: Please contact our customer service team at 081 018 5334 or via email at info@alluraonline.com to initiate a return. Provide your order number and the reason for the return.

2. Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to return your items.

3. Ship Your Item: Securely package the item(s) and ship them to the address provided in the return instructions. Be sure to include the return authorization number inside the package.

Refund Process

• Once we receive your returned item(s) and verify their condition, we will process your refund.

• Refunds will be issued to the original payment method within [insert number] business days.

• Please note that original shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

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Eligibility for Exchanges

• Exchanges are only available for items with factory defects.

• Products must be unused, in their original packaging, and in the same condition as when you received them.

• Skincare and hair care products must be unopened and unused for hygiene reasons.

• Fragrances must be in their original, sealed packaging.

How to Initiate an Exchange

1. Contact Us: To exchange a defective item, please contact our customer service team at 081 018 5334 or via email at info@alluraonline.com. Provide your order number, details of the defect, and any supporting photos.

2. Exchange Authorization: We will provide you with an exchange authorization number and instructions on how to return the defective item.

3. Ship Your Item: Securely package the defective item(s) and ship them to the address provided in the exchange instructions. Be sure to include the exchange authorization number inside the package.

4. Receive Your Replacement: Once we receive the defective item and confirm its condition, we will ship the replacement item to you. You will receive a confirmation email with tracking information once your new item has shipped.

Exchange Process

• If the item you wish to exchange is out of stock, we will offer a refund or store credit.

Non-Returnable items​

• Items marked as “Final Sale”

• Any product that has been used, altered, or damaged after delivery

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